⬡ UNIFYBOS — FIELD SERVICE
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Field Service

Field service management with intelligent ticket dispatch, real-time GPS engineer tracking, SLA monitoring and mobile-first field updates. Know the status of every job at every moment.

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Live Performance
Measurable Results, Day One
< 4hr
Avg Resolution
Real-Time
GPS Tracking
Zero
SLA Breach
Mobile
First
◉ FIELD SERVICE
Field Service ₹2.4L This Month 98.7% Compliance Rate 1,247 Active Records RECENT ACTIVITY STATUS All Systems Operational AI Processing Active 3 Pending Approvals
Core Capabilities
Everything Built In. Nothing Extra to Buy.

Hover each capability to see the real business impact. No add-ons, no integrations needed — all included.

🎫
Full Ticket Lifecycle
Create ticket → assign → en route → on-site → resolved → closed. Every step time-stamped, every update visible to customer.
💡 Business impact: Customer satisfaction improves 40%. Re-visit rate drops 60%
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Live GPS Engineer Tracking
View all engineers on a live map. See who is nearest, who is available, who has the right skill for the job.
💡 Business impact: Travel time reduces 35%. Emergency jobs dispatched in under 2 minutes
📅
Skill-Based Auto-Assignment
Define skills per engineer — AC, Electrical, Plumbing, Mechanical. Job auto-routed to nearest available engineer with matching skill.
💡 Business impact: First-time fix rate improves to 85%+. Customer gets right engineer, first time
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Engineer Mobile App
Accept job, navigate, update status, capture photos, collect e-signature — all on mobile. Customer gets PDF report instantly.
💡 Business impact: Zero paper forms. Engineers spend time on work, not paperwork
⏱
SLA Management and Escalation
Set SLA per job type: Emergency 4hr, Normal 24hr, Routine 72hr. System auto-escalates 1 hour before breach.
💡 Business impact: SLA breaches become rare, visible, and preventable — not surprises
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Service Performance Analytics
MTTR, first-fix rate, engineer utilisation, customer satisfaction score — all tracked and reported.
💡 Business impact: Identify underperforming engineers and high-cost equipment immediately
How It Works
From Day One to Full Automation
◉ WORKFLOW VISUALIZATION
Request Approval Process Complete Notify All Channels AI Every business process automated — triggered by events, completed without manual intervention
  • 1
    Customer logs complaint
    Via phone, web form, WhatsApp, or email — all create a ticket automatically.
  • 2
    Intelligent assignment
    System selects best engineer based on skill, location, and availability.
  • 3
    Engineer dispatched
    Gets notification on mobile with customer address, job details, navigation.
  • 4
    Job executed on site
    Updates status, captures photos, gets customer sign-off on mobile.
  • 5
    Auto-closure and billing
    Ticket closed, service report generated, invoice raised if applicable.
Use Cases
Built for Every Business Type
Equipment manufacturer
Manage warranty service, AMC visits, emergency breakdowns — all tracked. Customer portal for ticket status.
Utility company
Water, electricity, gas — field crew management with geo-fencing and route optimisation.
Facility management
Multi-site service delivery. Preventive maintenance schedules with auto-ticket generation.
Ready to Automate Field Service?

Join businesses that replaced their old field service tools with UNIFYBOS. Start free — no credit card required, no complex setup.

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Free access at app.unifybos.com — explore all modules with sample data

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